Ordering, shipping & Return Policy

Ordering, Shipping & Return Policies

ORDERING:
Every attempt will be made to ensure same-day shipping if the ordered parts are all in-stock. 
We will notify you either via phone or email if there will be any delays with your order.
We order parts from our suppliers in the UK roughly every 2 weeks to give you an idea of any applicable wait times. 
We accept orders via email, online shopping or by phone.  
Payment may be made with Visa, Mastercard, EMT, cash or personal cheque (NSF charges will apply if cheque does not clear). 
Sales are final on all custom or special orders.   All sales are also final on interior components (seat covers, panels, carpets etc) and roof/tonneau/hood cover orders.
A deposit may be required at time of order for any custom or interior items. 

SHIPPING:
We utilize Canada Post for the majority of our shipments.    Same day shipping cut-off time is roughly 3:00 EST for postage orders.
We will always utilize Expedited Service as we are able to get better service for roughly (if not exactly) the same price as regular mail.
For oversize shipments we utilize UPS, unless specified differently by the customer.   Daily cut-off time for UPS is 12:00 (noon EST).
We are not responsible for any import duties you may be charged if shipping outside of Canada nor exchange fees charged by foreign credit cards.
A minimum shipping and handling fee of $5.00 applies to all orders.  

RETURN POLICY:  
If items are damaged in shipping, please notify us immediately in order that we may rectify the problem.
If items are supplied incorrectly or are defective, please notify us within 3 days in writing or by phone.
Any warranty item begins it’s warranty on the date invoiced, not the date installed.
Returned goods must be received within 30 days of the invoice and must be undamaged and in original packaging.
Any returned item will be subject to a 20% re-stocking fee.
There will no returns or refunds on electrical items or items where installation is obvious.